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    Refund and Cancellation Policy  
 

Reservations require a deposit in advance before they can be confirmed from the museum. Cancellations may be made by visiting the Museum, calling (516) 627-9400 extension 10, or emailing info@smli.org. Cancellations do not take effect until confirmed. Deposit amount and refund/cancellation policy varies based on program; see below for details. SMLI reserves the right to cancel any school or community program for which a deposit or payment has not been received.

  1. School and Outreach Programs
  2. Scout Daytime Programs
  3. Scout Sleepovers
  4. Birthday Parities
  5. Summer Camp
  6. Holiday Workshops
  7. After School Workshops
  8. Nursery Science Programs
  9. Memberships
1. School and Outreach Programs: A 50% deposit or purchase order is required within two weeks of booking date in order for your reservation to be held. If no payment is made within two weeks of booking a program, the reservation is forfeited. To cancel or change your reservation, notify the Museum no less than one month prior to the scheduled program date. You must receive confirmation of cancellation or change of reservation from the museum for it to take effect. When a cancellation is confirmed by the Museum, your deposit will be refunded minus a $25 administrative fee. No refunds will be made if cancellation occurs less than one month before your registration date.

2. Scout Daytime Programs: A 50% deposit is required within two weeks of receipt of invoice in order for your reservation to be held. If no payment is made within two weeks of booking a program, the reservation is forfeited. To cancel or change your reservation, notify the Museum no less than one month prior to the scheduled scout program date. You must receive confirmation of cancellation or change of reservation from the museum for it to take effect. When a cancellation is confirmed by the Museum, your deposit will be refunded minus a $50 administrative fee. No refunds will be made if cancellation occurs less than one month before your registration date. If the number of scouts attending the program changes, notify the museum no less than three days prior to the program date.

3. Scout Sleepovers: A 50% deposit is required when scheduling a sleepover in order for your reservation to be held. If no payment is made within two weeks of booking a program, the reservation is forfeited. To cancel or change your reservation, notify the Museum no less than 90 days prior to the scheduled sleepover date. You must receive confirmation of cancellation or change of reservation from the museum for it to take effect. When a cancellation is confirmed by the Museum, your deposit will be refunded minus a $75 administrative fee. No refunds will be made if cancellation occurs less than 90 days before your registration date. If the number of scouts attending the program changes, notify the museum no less than three days prior to the program date.

4. Birthday Parties: A 50% deposit is required within two weeks of receipt of invoice in order for your reservation to be held. If no payment is made within two weeks of booking a party, the reservation is forfeited. To cancel or change your reservation, notify the Museum no less than one month prior to the scheduled birthday party date. You must receive confirmation of cancellation or change of reservation from the museum for it to take effect. When a cancellation is confirmed by the Museum, your deposit will be refunded minus a $50 administrative fee. No refunds will be made if cancellation occurs less than one month before your registration date. If the number of guests attending the party changes, notify the museum no less than three days prior to the party date.

5. Summer Camp: A 50% deposit is required with your application along with current membership fees. Full payment is due May 1st. If full payment is not made by May 1st, the reservation and deposit is forfeited. Cancellation up to and including May 1st will receive a full refund minus a $25 administrative fee for each week of camp cancelled. Cancellations after May 1st are not eligible for a refund. Each session exchange (e.g. switching from Week 3 to Week 5) is subject to a $25 administrative fee per week changed prior to June 1st; a $50 administrative fee for each week changed after June 1st. All exchanges occurring after June 1st must take place no less than 14 days before session begins.

6. Holiday Workshops: Full payment is required at the time of booking in order to enroll in a holiday workshop. To cancel enrollment, notify the Museum no less than 48 hours prior to the workshop date. You must receive confirmation of cancellation from the museum for it to take effect. When a cancellation is confirmed by the Museum, you will receive a credit slip in the amount you have paid. No credits will be made if cancellation occurs less than 48 hours before the holiday workshop.

7. After School Workshops: Full payment is required at the time of booking in order to enroll in an after school workshop series. To cancel enrollment, notify the Museum no less than 7 days prior to the start of the series. You must receive confirmation of cancellation from the museum for it to take effect. When a cancellation is confirmed by the Museum, you will receive a credit slip in the amount you have paid. No credits will be made if cancellation occurs less than 7 days before the first day of the workshop series.

8. Nursery Science Program: Full payment is required at the time of booking in order to enroll in the nursery science program. You may join into the nursery semester after the start date at a pro-rated fee. To cancel enrollment, notify the Museum within the first 30 days of your start date. You must receive confirmation of cancellation from the museum for it to take effect. When a cancellation is confirmed by the Museum, your pro-rated payment will be refunded minus a $50 administrative fee.

9. Memberships: All museum memberships are non-refundable.